Principal Business Operations

Team Description

Our team is looking for a Business Operations Principal who will report to a leader in our Sabre MVD office. This role will collaborate across multiple functions, including Sabre business units, Sabre Finance and People Team to solve challenges internally and implement goal-oriented strategies.

Role And Responsibilities

• Engage with different teams across all business units to drive efficiencies and better ways of working together.
• Drives projects with the goal of generating efficiencies.
• Partner with Sabre Care, Commercial, SRE, Product and Dev Teams on joint goal setting, , and multiyear outlooks
• Support ITSM Operations in managing processes and documentation.
• Develop and automate processes to drive efficiencies.
• Develop metrics to track improvements in the process and efficiency.
• Analyze Incident/Problem/Change data for actionable information and communicate to leadership
• Collaborate across multiple functions to develop business cases
• Coordinate and complete special projects
  
  

Qualifications And Education Requirements

• Minimum 5 years of relevant work experience
• Advanced English level both verbal and written
• Project Management abilities
• Strong analytical and critical thinking skills.
• Strong knowledge of ITSM and other organizational frameworks.
• ITIL certification preferred.
• Curious mindset and self-starter; ability to interpret data and communicate message clearly and concisely
• Excellent communication and people skills with an ability to work across an organization, developing key relationships
• Impeccable oral and written communication skills
• Ability to work under tight deadlines
• Strategic thinking to anticipate potential issues and suggest creative alternatives to overcome barriers
• Proficient in Microsoft Office products with advanced PowerPoint and Excel expertise; Workday and other third-party tools preferred
  
  

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events