Customer Success Analyst - Uruguay
ERON International
Fecha: hace 17 horas
ciudad: Montevideo, Montevideo
Tipo de contrato: Tiempo completo
Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.
We are looking for a Customer Success Analyst to join our company.
The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you!
What You Will Be Doing
#Be Direct: we are direct and genuine in all situations
#Be Owner: we treat the issues as true owners being accountable for the results
#Be Curious: we always ask ourselves what we can do better without settling with the status quo
#Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.
#Take risks: we take controlled risks with courage and without fear of being paralyzed by error
We are looking for a Customer Success Analyst to join our company.
The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you!
What You Will Be Doing
- Assisting Account Managers in resolving transactional or service issues
- Monitoring and reporting on service performance and SLAs
- Following up with internal teams to ensure timely resolution of escalations
- Preparing reports and analyzing data to identify patterns or irregularities
- Maintaining clear documentation and helping improve support workflows
- 1–2 years in customer support, client operations, or fintech-related roles
- Strong communication skills in English (spoken and written); Portuguese is a plus
- Solid soft skills: attention to detail, ownership, proactive mindset
- Comfortable working with data (Excel/Sheets, basic analysis)
- Experience with tools like HubSpot, Zendesk, or similar platforms is a plus
- A global environment with teammates living around the world
- Opportunities in a fast-paced growing company
#Be Direct: we are direct and genuine in all situations
#Be Owner: we treat the issues as true owners being accountable for the results
#Be Curious: we always ask ourselves what we can do better without settling with the status quo
#Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.
#Take risks: we take controlled risks with courage and without fear of being paralyzed by error