Technical Account Manager - Uruguay

Eron International is a global technology hub that helps companies orchestrate, automate, and secure their operations worldwide.
Through our network of integrated PSPs — with over 15 years of cross-border experience and 300+ local payment methods across 40+ countries, we enable clients to manage their entire payment ecosystem and scale globally.
Our solutions in Payment Orchestration, Financial Automation, and Cybersecurity as a Service empower businesses to operate smarter, faster, and safer across markets.

We are looking for a Technical Account Manager to join our team. If you're passionate about technology, enjoy solving complex problems, and love working directly with customers, this role is for you. You'll help merchants integrate our solutions, optimize performance, and deliver an outstanding technical experience.

What you will be doing

• Acquire in-depth product and technical knowledge to deliver top-notch support to clients.

• Act as the main technical point of contact for merchants, guiding them through the integration process and ensuring their systems are properly set up to communicate with ours. This includes assisting with APIs and providing the necessary technical documentation.

• Monitor and optimize the system's performance during the first month of integration, addressing issues and improving the conversion rate.

• Update and maintain technical documentation, ensuring merchants have all the information needed to use our products effectively.

• Collaborate with product development teams to customize solutions for specific customers when needed.

• Build and maintain strong, long-lasting relationships with customers, supporting their technical needs throughout their journey with us.

• Measure and optimize system performance, proactively addressing customer needs and driving innovation to improve our services.

Requirements:

• Bachelor's degree in engineering, computer science, or related fields.

• Proficiency in SQL, programming (ability to read and understand OOP code to comprehend system behaviors), REST APIs, and Business Intelligence tools.

• Experience with New Relic or Linux is a plus, along with a background in working with customers from a technical perspective, delivering solutions focused on client needs.

• Excellent interpersonal and communication skills to build effective relationships with customers.

• Strong analytical and technical skills, with a proactive and detail-oriented mindset.

• Ability to think and act quickly, addressing issues efficiently and adapting to changes

What we offer:

• A global environment with teammates living around the world

• Opportunities in a fast-paced growing company

• A flexible hybrid work model that promotes collaboration while supporting work-life balance

At Eron International, our values shape everything we do

• Be Direct: We communicate openly and honestly, focusing on solutions that move us forward.

• Be Owner: We take full ownership of our projects and decisions, driving results with accountability.

• Be Curious: We challenge the status quo and constantly look for ways to improve.

• Be Hero Leader: We lead by example, inspire others, and make an impact beyond formal roles.

• Take Risks: We embrace calculated risks with courage, learning from every step along the way.

• Be AI First: We leverage AI as a strategic partner to learn faster, streamline processes, and accelerate outcomes.

Join us if you want to make a real impact, innovate boldly, and grow with a team that values courage, curiosity, and ownership.