Implementation Manager

Company: Confidential

Why candidates should join

This is a chance to help stand up and run a new workstream across Google data centre sites in LATAM. You’ll have ownership of on-site delivery, team coordination, and performance management in a highly visible environment.

The work is operationally important, fast-moving, and hands-on, with the opportunity to shape how the team runs from the ground up and directly influence delivery outcomes.

Role Requirements

• experienced implementation manager (Must-have)
• large-scale data centre implementation or migration experience (Must-have)
• data centre infrastructure knowledge (Must-have)
• project management expertise (Must-have)
• stakeholder management (Must-have)
• resource and vendor management (Must-have)
• risk and issue management (Must-have)
• change management (Must-have)
• ticketing systems (Must-have)
• monitoring KPIs and SLAs (Must-have)
• Prince2 or PMP certification (Nice-to-have)
• ITIL Foundation (Nice-to-have)
• strong communication skills (Must-have)
• ability to work independently (Must-have)
• trusted team leader (Must-have)
  
  

About The Role

About the role

We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Montevideo. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.

What you'll do

• Lead and schedule a team of data centre field technicians across multiple sites in Santiago.
• Own delivery against agreed KPIs and SLAs, and drive root-cause fixes when targets are missed.
• Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.
• Be the trusted on-site point of contact, managing day-to-day operations with a high degree of autonomy.
• Coordinate resourcing, escalate blockers, and ensure full compliance with client operating procedures and safety standards.
  
  

What we're looking for

• Proven experience managing technical teams within a data centre or comparable critical-infrastructure environment — this is essential, not preferred.
• Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting.
• Fluent English, spoken and written (hard requirement).
• A confident, trustworthy communicator, comfortable being client-facing and managing a team with light-touch remote oversight.
• Able to hit the ground running — this is not a training-up role.
  
  

What's on offer

• Competitive salary, benchmarked to the Montevideo market for this role.
• A high-autonomy leadership role with direct client visibility.
• The chance to build and run a team inside a world-class, mission-critical technical environment.
  
  

This role is being hired through Workfully on behalf of our client, a global technology infrastructure services provider. Client identity will be shared later in the process.

Equity: NO

Visa sponsorship: NO

Interview process

• Shortlisted
• 1st stage
• Offer sent
• Offer accepted