Technical Product Support Specialist I

We are seeking a Technical Product Support Specialist I to join our global Advanced Support team, where innovation knows no borders. This team resolves technical inquiries across airline services, system support and data management to keep global travel operations running smoothly. It connects customer care with technology teams to drive system stability and customer trust. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Technical Product Support Specialist I, you will diagnose product issues, triage escalations and guide cross-functional teams toward swift resolutions. You will adapt across multiple support functions, maintain backlog discipline and represent customer needs in priority discussions with product managers. This role requires sharp analytical skills, quick learning agility and calm execution under pressure.

What You'll Do

• Analyze and resolve technical inquiries using diagnostic tools to isolate root causes and limit downtime.
• Manage incident bridges and triage workflows, communicating business and technical impact to leadership.
• Partner with product managers and care teams to prioritize system enhancements and track issue trends.
• Document support processes and implementation guides to maintain high service quality across global teams.
• Use automation and generative AI tools to accelerate case triage, improve documentation and speed up resolutions.
  
  

What You'll Bring

• Minimum 1 year of technical support experience in travel technology, Software as a Service (SaaS) or airline IT.
• Proven ability to analyze complex technical issues, manage backlogs and resolve customer escalations under pressure.
• Working knowledge of Sabre host systems and travel reservation tools.
• Strong communication skills with a track record of collaborating across global functional teams.
• Practical experience using generative AI or automation tools to streamline troubleshooting and workflow efficiency.
  
  

Benefits

Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities