Product Support Analyst I

We are seeking a Product Support Analyst I to join our global Customer Support team, where innovation knows no borders. This team serves as frontline support for customers hosted in the Sabre reservations system, ensuring issue resolution and smooth operational performance across our portfolio of solutions. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Product Support Analyst I, you will perform logical analysis to diagnose, replicate and resolve technical support issues ranging from simple to high complexity. Working under direct supervision, you will act as a key liaison for global customers, recommend best usability practices and collaborate with internal teams to ensure prompt resolution. This role requires strong troubleshooting skills, efficient time management and a clear focus on customer satisfaction.

What You'll Do

• Analyze, replicate and resolve customer technical support cases involving Sabre reservations systems and related applications.
• Serve as a primary customer interface, evaluating issue impact, demonstrating urgency for sensitive cases and escalating appropriately.
• Research product outputs and application behaviors to guide customers on product functionality and system maintenance.
• Collaborate with advanced support, account management, implementation and development resources to drive issue resolution.
• Manage daily priorities and personal technical growth while maintaining effective communication with co-workers and global clients.
  
  

What You'll Bring

• Minimum high school diploma, university student or university graduate
• Proficient written and oral communication skills in both English and Spanish
• Proven analytical, troubleshooting and customer service skills
• Demonstrated time management, organizational skills and the ability to work under pressure
• Strong interpersonal and teamwork skills
• Familiarity with technical support concepts, ITIL, XML, SQL, APIs or programming
  
  

Benefits That Support You

We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities