Service Operations Analyst

Are you a problem solver? Do you enjoy new challenges and determining ways to improve an operation, system, or process? Are you good at working with data to discover where there might be issues or opportunities? Would you be comfortable representing the organization in cross-functional meetings and making decisions/structuring conversations that align with the organization’s commercial strategy? Do you like working in a fast paced, dynamic environment where key decisions are made?

If so, we have a rewarding position for you within the Service Operations Team. You will:

Broaden your Enterprise Visibility: Cross-domain exposure across both Distribution and Airline IT business units, positioning you for future leadership roles in Commercial Strategy, Enterprise Architecture, or Revenue Operations

Continuously Upskill: Direct exposure to cutting-edge enterprise AI applications and RPA tools, building in-demand skills in operational automation.

As a Service Operations Analyst, you will sit at the intersection of commercial execution, contract administration, and technology. You will drive revenue enablement and financial readiness for Sabre’s global distribution and IT solutions. In this unified role, you will bridge the gap between commercial strategy and execution—ensuring deals are accurately operationalized, billing rules are standardized, and global programs are seamlessly executed.

Role And Responsibilities

Commercial Revenue Enablement & Program Expansion

Deal Operationalization & Revenue Integrity

SLA Governance & Financial Risk Mitigation

Tech-Driven Automation & System Scalability

Cross-Functional Operations & Commercial Governance

Qualifications And Education Requirements

• Experience in contract administration, commercial operations, revenue operations, or financial systems (SAP, Workday).
• Understanding of airline distribution, IT solutions, or travel tech infrastructure (e.g., NDC, EDIFACT, LGM, GDS distribution, Radixx.
• A tech-forward mindset with enthusiasm for adopting AI tools, process automation, and RPA workflows
• Strong cross-functional communication skills with a proven track record of collaborative problem-solving]
  
  

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events